MUMBAI PORT TRUST

SERVICE FEEDBACK FROM

LOCATION :

1.

a)

Vessel Name

b)

IGM Date  ( e.g. 01/01/08 )

IGM No.

:

:

:

2.

Were your documents processed promptly by Mbpt staff ?

:

3.

Did you experience smoot operation while handling container / cargo  in following areas

:

4.

Were the traffic movement smooth and congestion free ?

:

6.

Are you staisfied with the services ( Select the appropriate * )

:

Very Good

Good

Average

Poor

(* If performance is average / poor, please indicate specific reasons / observations and suggestions, if any.)

:

7.

Suggestions, if any, for improvements

:

Name of the company

8.

Name of Person

9.

e-mail

10.

Contact No.

11.

MONTH   ( e.g. JAN-2008 )   :

:

:

:

:

Yes

No

Yes

No

Yes

No

CUSTOM HOUSE AGENT / IMPORTER / EXPORTER

DETAILS OF CARGO :

IMPORT

EXPORT

Shipping Bill No.

:

a)

Container grounding

:

Yes

No

b)

Free approach to container / cargo

:

Yes

No

c)

Adequate supply of labours

:

Yes

No

d)

Adequate carting space for export

5.

Did you find the MbPT staff adequately co-operative in guiding you for your work  ?

:

Yes

No

Note : Customers should give their response to all the activities/services that are mentioned in the feedback form.