MUMBAI PORT TRUST

SERVICE FEEDBACK FROM VESSEL AGENT (CFS)

Name of the vessel agent :

Nominated site :

IMPORT

1.

a)

Vessel Name

b)

d)

c)

e)

f)

No. of LCL container received at the location

Whether any difficulty
experienced for destuffing
LCL containers

IGM Date  ( e.g. 01/01/08 )

IGM No.

Whether sufficient labour was
supplied for devanning the LCL
containers :

Average No. of days taken for
destuffing of LCL containers

Date of submission of CLP  ( e.g. 01/01/08 )

:

:

:

:

:

:

:

:

2.

Whether any difficulty was faced in effecting delivery of FCL / Factory destuffing containers

:

EXPORT

a)

Vessel Name

b)

d)

c)

Cargo carted on   ( e.g. 01/01/08 )

Shipping Bill No.

Any difficulty experienced at the time of
carting and stuffing

Whether space for carting was adequate

:

:

:

:

:

d)

Whether adequate labor was provided

:

3.

Were the traffic movement smooth and congestion free

:

4.

Do you find MbPT staff adequately co-operative in guiding you for your work ?

:

5.

Are you staisfied with the services ( Select the appropriate * )

:

Very Good

Good

Average

Poor

(* If performance is average / poor, please indicate specific reasons / observations and suggestions, if any.)

:

6.

Suggestions, if any, for improvements

:

Name of the company

7.

Name of Person

8.

e-mail

9.

Contact No.

10.

MONTH   ( e.g. JAN-2008 )   :

:

:

:

:

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Note : Customers should give their response to all the activities/services that are mentioned in the feedback form.