Mumbai Port Trust

MUMBAI PORT TRUST

SERVICE FEEDBACK FROM THE VESSEL AGENT

 

1. No. of cargo / container vessels called during the month
2. Was a suitable berth allowed Yes No
3. Was there any delay in berth allotment

No

Moderate

Substantial

 
4. Were adequate resources allotted

Yes No
5. In case of inadequate resource allocation, pl. specify
6. Are you satisfied with the Cargo / Container handling equipments of the Port *
Very Good Good Average Poor Not Applicable
Cranes
Fork Lift etc.
QGC
(* If performance is average / poor, please indicate specific reasons / observations and suggestions, if any.)
7. Are you satisfied with overall services rendered at berth
Very Good Good Average Poor
8. Were the depths at berth adequate for your draughts

Yes No
9. Were you satisfied with the productivity of your vessel at berth Yes No
10. Did you get Outturn reports finalised within 28 days of vessel's GLD in time on your e-mail. (if change of  mail address may be informed) Yes No
11. Were vessel related bills rendered to you within time ? Yes No
12. Were the bills correct and not disputed ? Yes No
13. Suggestions, if any, for improvements
14. Name of the Person
15. Name of Company
16. Email
17. Contact No.
Note : Customers should give their response to all the activities/services that are mentioned in the feedback form.